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Time has been specifically reserved for your appointment. If you arrive more than 10 minutes late, you may need to reschedule. A rescheduled or missed appointment is at the client’s expense (full session charge). A $20.00 fee applies if you cancel with less than 4 hours notice. If there is an issue with your final tan result, it must be reported and shown to us in-person within 24hrs of your appointment. During Holiday periods a 24 hour cancellation/reschedule notice is required.